Last updated: March 1, 2026
SprintCloud guarantees 99.99% network and server uptime for all hosting services (shared, VPS, dedicated, WordPress, reseller, and email hosting).
Uptime is measured as the percentage of time the service is available during a calendar month. Scheduled maintenance windows (announced 48 hours in advance) are excluded.
| Monthly Uptime | Service Credit |
|---|---|
| 99.9% – 99.99% | 5% of monthly fee |
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
To request a service credit, submit a support ticket within 30 days of the incident. Include the affected service, date, and duration of downtime.
The SLA does not cover: scheduled maintenance, client-side issues, force majeure events, DDoS attacks exceeding mitigation capacity, or violations of our Acceptable Use Policy.
We guarantee redundant network connectivity with multiple upstream providers. Our network is monitored 24/7 with automated failover.
For SLA-related queries, contact support@sprintcloud.net or open a support ticket.